Privacy Policy

Privacy Policy

At A Bird’s Eye View Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. In compliance with the EU’s General Data Protection Regulations (GDPR) privacy this policy explains how A Bird’s Eye View collects and treats any information you give us.

Visitors to our website

When someone visits www.abirdseyeview.global we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site to help improve the experience. This information is only processed in a way which does not personally identify anyone. It is held for 14 months and then automatically deleted. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Website content

This website is built on the WordPress platform. WordPress.com is run by Automattic Inc. For more information about how WordPress processes data, please see Automattic’s privacy notice.

People who email us

The computer, mobile devices and office management software we use uses encryption technology to protect email traffic, communication and content in line with government guidelines. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites such as through the blogs. We encourage you to read the privacy statements on the other websites you visit.

Security and performance

A Bird’s Eye View uses third party services from GoDaddy and Orcadia Design Ltd to host and help maintain the security and performance of the website.

Information we collect and hold

When you contact us by email we collect the information you provide to us such as your name, email address, website address and the company you work for.

When you contact us through our website we collect IP addresses to find out things such as the number of visitors to the various parts of the site to help improve the experience. This information is only processed in a way which does not personally identify anyone. It is held for 14 months and then automatically deleted.

If you do business with us, we also collect and keep your business details, relevant work-related content that you’ve shared with us and records of the invoices we send you and the payments you make.

Where we store your information

We will take all reasonable steps to make sure your data is treated securely and in agreement with this policy. When you contact us by email or through our website, we store your information in using Microsoft Office365. We use accounts software Xero to store your information in our accounts. We chose these systems partly for their commitment to security.

What we use your information for

The information that we collect and hold relating to you is primarily used to enable us to provide a higher quality service and improve security. We occasionally use your contact information to send information which we feel may be of interest to you or notify you of improvements or changes that may affect our service. We will use your information to send you invoices, statements, or reminders. If you tell us not to, we won’t get in touch again.

Who’s responsible for information at our company

Helena Wayth, Managing Director is responsible for data protection compliance. You can contact her by email at helena@abirdseyeview.global.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need with your permission to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it through the use of encrypted passwords for access and content. The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint, code and two-factor security.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regard to the personal data we hold about you, including:

Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

How to contact us

If you want to request information about our privacy policy, you can email us or write to:

A Bird’s Eye View
Information Governance department
1 Golden Court,
Golden Court,
Richmond, England,
TW9 1EU

Company no. 09053223

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on May 2018.

Use of cookies by A Bird’s Eye View

You can read more about how we use cookies on our Cookies page.